Privacy policy
Last updated November 1, 2026
The short version: we collect only what we need to connect local groups with the people who want to help them. We share your details only with the group you’re helping and the services that run pitchn. We never sell them. You can ask us to see or delete them at any time.
Who we are
pitchn is a community giving board for Simcoe County, Ontario, at pitchn.ca. It is run by Matthew Parreira, who is responsible for how pitchn handles personal information. You can reach us at hello@pitchn.ca.
What we collect
- When a group posts an ask: the organization’s name, registration or corporation number, and town, plus the poster’s name, role, email, and phone number if given. We also collect the ask itself, including any photo.
- When you sign up for a volunteer shift: your name and email, and which shift you picked.
- When you sign up for town alerts: your email, first name if given, the town you picked, what you want to hear about, and when you said yes.
- When a business contacts us: the business name, your name, email, phone number if given, town and message.
- When money asks open: your name, email and what you gave. Card payments are handled by our payment processor; we never see or store your full card number.
- On your own device: your pocket, saved asks, town and giving history are stored in your browser so the site remembers them. They stay on your device, and clearing your browser data removes them.
- Basic technical data: our host keeps standard server logs, such as IP addresses and pages requested, to run and protect the site.
Why we use it
- To check that a group is real and that the person posting is allowed to post for it.
- To publish asks, and to tell organizers who signed up for their shifts.
- To send you messages about what you did on pitchn, like a shift confirmation or a confirmation of spend.
- To reply when you contact us.
- To keep the site working, secure and free of spam.
Town alerts only go to people who ticked the box to get them, and only about new needs in the town they picked. We don’t send marketing emails unless you’ve said yes. Every email we send has a way to unsubscribe.
Who we share it with
- The group you’re helping. When you sign up for a shift, the organizer gets your name and email so they can confirm it with you.
- The public, for asks. An ask’s title, description, photo, organization and town appear on the board. A poster’s personal contact details never do.
- Service providers. Our website and forms are hosted by Netlify, which stores data in the United States. Information stored there may be accessed under U.S. law. When payments open, our payment processor will handle them.
- The law. If we’re legally required to.
We never sell or rent your personal information.
How long we keep it
- Volunteer sign-up details: deleted 12 months after the shift.
- Asks and the details of the people who posted them: for as long as the group uses pitchn, plus two years for our records.
- Town alerts: until you unsubscribe. We then keep only a record that you unsubscribed, so we don’t email you again.
- Business enquiries: two years after we last hear from you.
Your choices
You can ask to see the personal information we hold about you, correct it, or have it deleted, and you can withdraw your consent at any time. Email hello@pitchn.ca and we’ll reply within 30 days. If you’re not satisfied, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Young people
pitchn is meant for adults. If you’re under 16, please ask a parent or guardian before signing up for a shift. Organizers may set their own age limits.
Keeping it safe
The site uses encrypted connections, and only the people who run pitchn can see form submissions. No system is perfect; if something goes wrong that affects you, we’ll tell you.
Changes
If we change this policy, we’ll update the date at the top. If the change is significant, we’ll say so on the site.